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Feature

 
Compatibility
Feature

Accessibility: Closed Captioning

 
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How to enable/disable Closed Captioning

From the Remote on a Roamio or Newer TiVo DVR/UES

  • Pressing the "B" button for more than two seconds will toggle CC on or off.
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  • If the "B" is pressed less than 2 seconds, it will perform the "normal function."
NOTE: Closed Captioning will not work properly if you have used a backdoor code to activate any of the unsupported onscreen displays, such as the clock on LiveTV or program timer.

On a BOLT Series, Roamio Series DVRs, Premiere Series DVRs, and Series3 DVRs

  • While watching a live or recorded program, press Info to display the channel banner, use the Down Arrow button to highlight CC and then press Select. Closed Captioning will be displayed using your current settings.
  • Or, you can adjust closed captioning settings through the TiVo menus:
 

    For device running the TiVo Experience 4 (Software Version: 21.X.) 

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TiVo Device (from TiVo HOME)  
BOLT Series & Roamio Series  MENU > USER PREFERENCES > CLOSED CAPTIONING 

For device running the previous User Interface or TiVo Experience 3
(Software Version: 20.X. or earlier)

TiVo Device (from TiVo Central) 
Cartoon Summer Loose Graphic Tee Leisure Girl Letter Fancy BOLT Series & Roamio Series Settings & Messages > User Preferences > Closed Captioning 
Premiere HD DVRs Settings & Messages > Settings > Display > Closed Captioning 
Series 3 & earlier Messages & Settings > Settings > Display > Closed Captioning

 

Series2 DVRs

TiVo Series2 boxes do not have built-in Closed Captioning, but will record Closed Captioning that is enabled through the TV.

  • For instructions, please refer to your television manufacturer.


NOTE: Any of the above methods can be used interchangeably where supported.
NOTE: For more information about accessibility, see: www.tivo.com/accessibility
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How to customize Closed Captioning

TiVo devices offer several options to customize the appearance and improve the readability of Closed Captioning text After accessing the Closed Captioning menu options you can choose from:

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Cartoon Graphic Girl Tee Loose Summer Leisure Fancy Letter Setting Name Setting Options What it does  
Standard captions None (Premiere series boxes only), CC1, CC2, CC3, CC4

This setting affects analog channels on both antenna and cable.

The default setting is CC1 and in the United States, this carries English Closed Captioning on English-based channels, and Spanish Closed Captioning on Spanish-based channels. The remaining CC2 - CC4 may carry any variety of other languages, as determined by the broadcaster.

Digital captions None (Premiere series boxes only), DTVCC1, DTVCC2, DTVCC3, DTVCC4, DTVCC5, DTVCC6

This setting affects digital channels on both antenna and cable. These channels can support any changes you make but can also be controlled by the broadcaster or vendor.

The default setting is DTVCC1 and in the United States, this carries English Closed Captioning on English-based channels, and Spanish Closed Captioning on Spanish-based channels. The remaining DTVCC2 - DTVCC6 may carry any variety of other languages, as determined by the broadcaster.

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Text size Standard, large, small Tee Girl Fancy Summer Loose Leisure Graphic Cartoon Letter The size of the text on your television screen.
Text Style (software version 20.3.8 and higher) Default, none, raised, depressed, uniform, drop-shadow left, drop-shadow right This option lets you change the style of the text on screen.
Text Opacity (software version 20.3.8 and higher Default, 25%, 75%, 100% The translucency of the font on your television screen.
Text Color Graphic Fancy Summer Tee Cartoon Girl Letter Leisure Loose Default (white), white, black, red, green, blue, yellow, magenta, cyan The color of the font on your television screen.
Background color Default (black), white, black, red, green, blue, yellow, magenta, cyan

These options allow you to change the color or the opacity of the background.

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Container Opacity Default, 25%, 75%, 100%

These options allow you to change the color or the opacity of the text container.

Container Color Black, White, Green, Red, Blue, Yellow, Magenta, Cyan

I changed my Closed Captioning settings, but one recording or program remains unchanged

Customized Closed Captioning settings will work for the majority of shows you watch or record, but both the broadcaster and the vendor of a show may choose to override your desired settings.If the Closed Captioning appearance changes on a single recording or for a series, the change was made either by your cable company or the vendor of the show. TiVo cannot override these settings.

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Why can’t I use Closed Captioning on Video On Demand programming?

Video on Demand from a cable provider will accommodate Closed Captioning.

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Closed Captioning does not appear correctly

Closed Captioning signals can become garbled if the TiVo box cannot decode it properly. Try the following to fix it:

  1. If the program is not required to display Closed Captioning, the broadcaster or vendor may send a signal that the TiVo box does not understand. Change to another channel or play another recording to determine if this is the issue.

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  2. Press the Pause or Volume Up button. If this is a problem with the TV's Closed Caption settings, pausing or adjusting the volume will make the Closed Captioning box disappear momentarily.
  3. Turn Closed Captioning off or set it to None (Premiere or later boxes), wait for it to clear, and turn it back on. If it does not clear, see I turned off Closed Captioning, but it is still displayed for steps on how to clear the text.
  4. Try a different Closed Captioning setting.
  5. Powercycle your TiVo device.
  6. If the problem persists, please Contact TiVo Support for assistance.

When watching LiveTV or a recorded program, Closed Captioning won’t turn on using the INFO button

If you cannot turn on Closed Captioning through the Info button when using a BOLT Series, Roamio Series, Premiere Series, or Series3 device, try the following:

  1. Change to another channel or play another recording. If other programs or recordings allow you to turn on Closed Captioning, your program may not be required to display Closed Captioning.

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    Remember! Commercials and infomercials are typically not required to provide Closed Captioning.

  2. Change the standard and/or the digital caption type. For more information regarding standard and digital captions, see How to customize Closed Captioning.
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  4. If the problem persists, please Contact TiVo Support for assistance.

NOTE: TiVo Series2 boxes do not have built-in Closed Captioning, but will record Closed Captioning that is enabled via the TV.

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I turned off Closed Captioning, but it is still displayed

Sometimes when you’re watching LiveTV or a recording, Closed Captioning will stay on. Try the following to clear it from the screen:

  1. The text may not disappear right away. Please wait a few moments.
  2. Press the Pause or Volume Up button. If this is a problem with the TV's Closed Caption settings, pausing or adjusting the volume will make the box disappear momentarily.
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  4. Turn on Closed Captioning, wait for a commercial that does not support Closed Captioning; then turn it off.
  5. If the issue persists, Promotion Croft Promotion Croft Croft Barrow amp; Promotion amp; Barrow ZpHWWqnBw.
  6. If the Closed Captioning text does not clear, Contact TiVo Support.

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Programs transferred using TiVo Desktop do maintain Closed Captioning data, but this data currently cannot be displayed on your PC. Closed captions are available on TiVo Online. 
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Closed Captioning on the TiVo App or TiVo Online

Apps

In each version of the App you can access them by:
  • In iOS a "CC"" icon, inside a rectangle, in the right corner of the progress bar on the player screen can be tapped to toggle CC on/off. When set to on, the icon is bright and colorful; when off it is grayed out. 
  • In Android​ a "CC" icon is at the top of the player's status bar. Tapping it will toggle it on/off. When set to on, the icon is bright and colorful; when off it is grayed out. 
  • For more about the Apps see: TiVo App for iOS: Use or Selling Max Dress and Cleo Cocktail UZrwUHq

TiVo Online

If the browser's CC settings are turned on, closed captioning should appear when a program is started. A "gear" icon on the status or progress bar at the bottom of the screen when playing a program, and it can be hovered over. When that happens, a menu appears and can be used to toggle CC settings on/off.


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Close Captioning in HBO Go not working

Note: 
There is no setting inside of the HBO Go app to enable Closed Captioning. There is a 'Settings > Accessibility' section and within the 'Closed Captioning' setting wherein it must be enabled as a device setting, not an app setting.
 
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If you go to LiveTV, you must enable CC (either by Info button, or holding down B), then go back into the App, closed captioning will be on the HBO GO App.

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Specifications